Vista Clinic Privacy Policy

1. Introduction

At Vista Clinic we are committed to protecting your privacy and to complying with the data protection laws that apply to us. This Vista Clinic Privacy Policy explains what personal data we collect, how we use it and how we keep it safe when you interact with us through our website (vistaclinic.ie), our services or our communications.

2. What personal data we collect

We collect the following personal data when you interact with our website or our services:

  • First and last name
  • Email address
  • Phone number
  • Shipping or billing address (if applicable)
  • Information about the treatment or service you request
  • Payment information (if applicable)

3. How we collect your personal data

We collect your personal data when:

  • You register on our website or subscribe to our services.
  • You make an enquiry or buy a service.
  • You take part in online forms or promotional campaigns.
  • You contact us directly by phone, email or social media.

4. How we use your personal data

We use your personal data for the following purposes:

  • To process and manage service and treatment requests.
  • To communicate with you and give you relevant information about our services and promotions.
  • To send appointment confirmations and reminders.
  • To improve our services and give you a personalised experience.
  • To meet our legal and regulatory obligations.

5. Sharing your personal data

We share your personal data only in the circumstances set out below. We do not sell your personal data.

  • With service providers who help us deliver our services (for example, payment platforms and messaging services).
  • With analytics and advertising providers whose technologies run on this website, once you consent to them: Google (Google Analytics 4 and Google Tag Manager), Meta Platforms (the Meta Pixel) and Microsoft (Clarity). These providers may process your data outside the European Economic Area, including in the United States, under the EU-US Data Privacy Framework or Standard Contractual Clauses. See section 8.
  • When the law requires it, or in response to a valid legal request.
  • With your explicit prior consent in specific cases.

6. Security of your personal data

We are committed to protecting the personal data you give us, using appropriate security measures such as data encryption and access restricted to authorised personnel.

7. Your rights over your personal data

You have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct data that is inaccurate or incomplete.
  • Ask us to delete your data, as far as the law allows.
  • Restrict or object to the processing of your data in certain circumstances.
  • Withdraw your consent at any time, where you gave it for a specific purpose.

To exercise these rights, please contact us using the details at the end of this policy.

8. Use of cookies

This website uses cookies and similar technologies. Cookies are small text files stored on your device. Strictly necessary cookies are needed for the site to work and are always active. On top of those, and only with your consent, we use analytics and advertising technologies: Google Analytics 4 (measurement ID G-ZSZNTRRBJ6) and Google Tag Manager (GTM-5FHXXDMJ), the Meta Pixel (ID 559542110863449), and Microsoft Clarity. These help us understand how the site is used and measure our advertising.

You choose which categories to allow through the cookie banner shown on your first visit. You can change or withdraw your choice at any time using the “Cookie preferences” link in the footer. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it. You can also block or delete cookies through your browser settings, but the cookie banner is the main control for the technologies listed above.

9. Links to other websites

Our website may contain links to third-party websites. We are not responsible for how those sites handle privacy, and we encourage you to read their privacy policies before you give them any personal data.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Significant changes appear on our website, or we notify you through other appropriate means. We recommend reading this policy again now and then, so you know how we protect your data.

11. Contact information

If you have questions about this Privacy Policy, or you want to exercise your privacy rights, you can reach us here:

Last updated: 03-04-2025